Return Policy

Thank you for purchasing Sensica.

Sensica devices come with a 60-day money back guarantee for Sensica products purchased on-line at Sensica website. If within 60 days after purchasing a Sensica device at Sensica website, you are not completely satisfied and would like a refund, please send us an email to support@sensica.com and once receiving the Return Authorization Number, return it with the original dated sales receipt directly to Sensica and receive a refund.

NOTE: If you purchased a Sensica product not from Sensica website, please contact the store or party from where you purchased it for details regarding their return policy.

Return Procedure and Terms

  1. Your returned product must have a Sensica Return Authorization Number. A return will not be accepted without prior authorization.
  2. Returns should be mailed prepaid (no collect returns accepted) to: Sensica Inc. C/O A2B Fulfillment Inc. 150 Stewart Parkway, Greensboro, GA 30642, USA. Phone 650-561-4800 EXT 3.
  3. Returns must be received within 30 days of the date the return authorization was issued, or a handling charge will be charged.
  4. In order to avoid damage in shipment, please make sure that the device is carefully packed (it is best to return it with its original Sensica box). Please be sure to include ALL of the items in your return, even if opened.
  5. Devices that are returned in damaged condition may receive partial credit per Sensica’s judgment.
  6. Refund does not include postage costs for the return of the product, but will include applicable taxes paid by customer, if any.
  7. No responsibility will be accepted for late, lost, stolen, misdirected or damaged product.
  8. Please allow up to 15 business days for your return to be inspected and for accounting to issue your credit.
  9. Devices that are returned beyond the guaranty period will not be returned to the customer, unless requested by the customer, and the customer agrees to pay a Re-Shipment Fee.
  10. The guaranty covers only Sensica devices. Other Sensica products such as pads or creams are consumables and are therefore considered non-refundable.
  11. For further questions concerning the money-back guarantee, please call us at Call 855-sensica.

Note: Sensica recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. Please note that by not following these recommendations, you will be responsible for any loss or damage to the product during shipping.

WARRANTY INFORMATION

Congratulations on your Sensica purchase! At Sensica, we strongly believe in product quality and every Sensica device is subject to rigorous testing for quality and performance.
Our limited 2-years warranty covers defects in materials or workmanship of your Sensica device.

What is covered by the limited warranty?
The warranty covers only Sensica devices. Other Sensica products such as pads or creams are defined as consumables and therefore excluded from warranty coverage.
This 2-years warranty covers manufacturer defect-related problems in your Sensica device if you purchased it directly from Sensica website.

Who is entitled to the protection of this warranty?
Only you, the original purchaser of the Sensica device is entitled to the protections of this warranty. Home Well Trading Ltd. may require that you prove that you are the original purchaser of the Sensica device by having you provide your invoice or receipt from the purchase of the device.

How long does the warranty last?
The limited warranty begins on the date of the purchase and expires two years later. Claims filed after two (2) years from the date of purchase of the Sensica device by you are not covered. Home Well Trading Ltd. may require that you prove the date you purchased the Sensica device by providing an invoice or receipt that specifically lists the date of purchase of the device. The warranty period is not extended for any period during which the Sensica device (or any parts thereof) is in repair, or if they are replaced by Home Well Trading Ltd.  during the warranty period.

What is not covered by this limited warranty?
This limited warranty does not cover damage, defects, or failure caused by abuse or misuse; improper care; impact or insertion of foreign objects; vandalism; improper storage; improper or incorrectly performed maintenance or repair; application of harmful chemicals; Acts of God, fire, or water; abrasives; negligence; failure to follow manufacturer’s instructions; use in combination with adaptors and/or equipment other than provided by Home Well Trading Ltd.; use in any manner or for any condition other than that for which the product is labeled; loss of the Sensica device; normal wear and tear; alteration; overuse; professional use; or commercial use.

What will Home Well Trading Ltd. do if my Sensica device is defective?
In order to obtain warranty service on the Sensica device, please contact customer service at support@sensica.com or call the customer service telephone number 201-706-7078 for assistance. If defective, we will repair or replace your Sensica device.
If we confirm a defect covered by this limited warranty, we will, at our option, take one of the following actions: (a) replace your Sensica device at no charge with either a new or a refurbished Sensica device that is the same as or similar to the Sensica device you purchased; or (b) repair your Sensica device at no charge using either new or refurbished parts.
If we find that the defect in your Sensica device is not covered under this limited warranty, we will notify you about the service alternatives that are available on a fee basis. If we find that your Sensica device is not defective, we will notify you and return your Sensica device to you.
You must obtain a Sensica Return Authorization Number before shipping the Sensica device to Home Well Trading Inc. You must also comply with Sensica instructions concerning shipment and the materials that must accompany the Sensica device (such as the invoice that proves your status as the original purchaser and the date of purchase and the Sensica Return Authorization Number). It is recommended to use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. Please note that by not following these recommendations, you will be responsible for any loss or damage to the product during shipping.
All limited warranty services must be authorized and performed by Home Well Trading Ltd. or a service provider authorized by Home Well Trading Ltd.

Warranty limitations & disclaimers:
Home Well Trading LDS’s responsibility for malfunctions and defects in sensica devices, and your remedies for the breach of this limited warranty is limited solely to the repair and replacement of your Sensica device as set forth in this warranty statement. The express limited warranty set forth above is in lieu of all other express warranties including the implied warranties of merchantability and fitness for a particular purpose. This warranty is the sole and exclusive remedy for any defect of the device.
In no event shall home well trading ltd. Be liable for any indirect, special, punitive, exemplary, incidental or consequential damages (including, without limitation, damages for loss of use or charges for substitute equipment) regardless of the legal theory on which the claim is based even if home well trading ltd. Has been advised of the possibility of such damages. In the event that the remedies set forth in this warranty are held to fail of their essential purpose or if home well trading ltd. Is held to be liable for damages on the basis of any legal theory, in no event shall home well trading ltd.’s liability for damages exceed the wholesale price of a single unit of the device as of the date that the cause of action accrues. You assume all risk and liability for loss, damage or injury to you and your property and to others and their property arising out of the use or misuse of, or inability to use, the device except to the extent caused directly by the negligence of home well trading ltd. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so the above disclaimers and limitations may not apply to you.

NOTE: if your device is under warranty with your local distributor it will prevail over the above warranty terms.