Customer Service

FAQ’s (7)

Sensilift
How does Sensilift work?

The clinically proven Dynamic RF™ technology in Sensilift combines clinically proven RF (Radio Frequency), with advanced facial massage. It works by allowing multiple RF waves to reach deeper and more evenly through the skin layers to heat tissues containing collagen. This heat both generates new collagen and remodels existing collagen, resulting in reduced wrinkles and improved skin elasticity.

Which facial areas can I treat with Sensilift?

Sensilift is designed for wrinkle reduction and skin elasticity renewal on the: hands, décolletage, neck, crow’s feet, cheeks, around the mouth, chin and jawline”

Is Sensilift safe to use?

Yes, the Sensilift wrinkle-reduction device has been tested and approved by dermatologists and physicians to meet the FDA safety standards for home use. It is important to use the device only as instructed in the Instructions for Use.

Can it be used on moles and freckles?

Sensilift should not be used over sunburns and dark brown or black spots such as liver spots, birth marks, around the nipples, moles or blisters in the treatment area.

Does it hurt to use Sensilift?

Not at all, in fact it’s just the opposite. When used correctly, Sensilift creates a warm and relaxing sensation on the area being treated.

When should I be able to see results with Sensilift?

Results may be visible from the first treatment. For long-lasting results, the treatment should be repeated as recommended in the protocol (8 treatments).

How often should I repeat the treatment? Can I do treatments more frequently?

For long-lasting results use Sensilift once a week for 8 weeks on each area. Maintenance treatments every 4-8 weeks can help sustain long-term results. The treatment protocol has been clinically proven to be the most efficient and effective way to use the device.

Is it necessary to use the Base Gel?

Yes, it is strictly prohibited to use Sensilift without Gel Base. The Base Gel has been specially designed to work with Sensilift. It improves contact with your skin which improves skin conductivity and proper delivery of Dynamic RF energy, ensuring you both safety and treatment efficacy.

Is Sensilift suitable for use for all genders?

Yes Sensilift can be used by both men and women.

Can Sensilift be used if I have teeth fillings?

Depending on the size, quantity and location of the dental implants will determine if you can use Sensilift. It is a possibility that Sensilift is right for you, and we recommend performing a preliminary test to see if there is any extra sensitivity in the teeth area. We also suggest consulting with your dentist.

Can I use it if I’ve had fillers, Botox or a facelift?

Yes. Sensilift can be used by those who have had injections, fillers or a facelift at least 3 months prior to their Sensilift treatment.

When I use Sensilift, I feel the heat come and go – is that ok?

Yes, this is exactly what should be happening. Sensilift has a built-in thermostat to prevent overheating. Once it reaches the maximum temperature, you will feel the device cool down and then gradually reheat to the correct temperature.

Can I use creams after and in between treatments?

Yes, you can. But just make sure that your skin is clean of any creams, perfumes, residues, etc. at least an hour before treatment. *More information in the Instructions for Use.

Will it help if I use it every day? every week?

The clinical studies we performed indicated that once a week is enough to reach visible results. There is no need to do more treatments.

How do I register my device for the warranty?

To register your device go to our homepage and on the bottom you will see “Warranty Activation”. Once you’ve been sent to the Warranty Activation page you will need to insert information and your warranty number (found on the back upper right corner of the warranty card that came with your device).

The energy button is not sensitive/doesn't react, is this a malfunction?

The energy button is a touch button, you don’t too press it too hard, just touch it.

The Gel empty very soon

The tube provided in the box with your device contains 60ml of gel, this is supposed to last for the whole treatment protocol.

The device makes a strange noise is this ok?

The strange noise that you hear it’s the massage function, there are people more sensitive to this noise, but this is perfectly normal.

Sensifirm
How long should one treatment take?

Treatment time is subject to the size of the area being treated. The most common size of a treatment area is 8cmX15cm/ 3inX6in (which is about the size of a palm) and should take about 10 min. So, if you are doing a treatment area 2 times bigger than your palm, just multiply 2 and 10 to get your treatment time.

I cannot feel the vibration, is the device still working?

Besides the treatment benefits of the vibrations, they also help to let you know that the device is working. If you don’t feel a vibration the front light should be orange, this means that you don’t have enough contact with your skin so try to press gently on the area you’re treating or add more gel.

During the treatment I sometimes feel a stinging sensation. What does this mean?

If you feel a stinging sensation it most likely means you don’t have enough gel on the treated area. Just add a bit more.

Why don’t I see results?

The secret is the temperature. In order to see results we suggest you keep the temperature elevated. If you feel the temperature dropping you can: decrease the area of treatment, increase the energy level or slow your movements until the temperature rises again.

How can I maintain results?

Once you reach your goal, which will take a minimum of 8 weeks, you can start using the device once or twice a month to maintain the results of your hard work.

How much gel do I need for a treatment?

The tube has 3 metallic balls in order to help you apply the right amount of gel. A thin even layer is all you need per treatment, just be sure that the whole area you intend to treat is covered.

Don’t see the Gel coming out of the tube?

Don’t worry, there is no need to squeeze. As you roll the tube over your skin the gel will cover the area – don’t expect to see gel come out of the tube. The 3 metallic balls are designed to neatly apply a thin layer of gel, just enough for the treatment, if the area is not fully covered repeat until it is.

Where can I get more gel?

You can buy the gel separately on our website, www.sensica.com

Does Sensifirm cause any side effects?

During and immediately after treatment, you may feel your skin become warm due to the heat energy, and it may turn slightly red or pink. This is normal and simply means that the device is working. It is also normal to experience some swelling post treatment. Both the redness and swelling will disappear shortly after the treatment is complete. If at any point you feel pain or discomfort, you should stop the treatment and let your skin cool down. Other possible side effects can be found in the Instructions for Use. Please read it carefully before beginning treatment.

Will it help if I use Sensifirm every day? every week?

This is not necessary; we recommend following the treatment protocol of using the device once a week. This is the most efficient way to optimize your results.

Sensimatch
Is Sensimatch effective?

Yes! Sensimatch is so effective the results can be seen immediately. Once your treatment is complete your skin will feel silky, smooth and renewed.

Is Sensimatch safe to use?

Yes. Sensimatch was designed for easy and safe home use. It is equipped with an advanced safety mechanism that automatically stops the device if pressed too hard to ensure your skin will never be harmed.

Does Sensimatch hurt when you use it?

Not at all. When used according to the Instructions for Use, you will just feel a warm sensation in the treated area as the Sensimatch glides across your skin.

Is long-term use safe for my skin?

Yes. All Sensica products are designed to be safe for long term use when used according to the recommended treatment protocol in the Instructions for Use.

Can men use Sensimatch?

Absolutely. The Sensimatch is designed for both men and women.

How do I clean my Sensimatch device?

It’s simple. Just make sure to turn off and unplug the device and then wipe it clean with a soft, damp cloth.

How many times can I re-use the snap-on pads?

Each snap-on pad is designed to be used for up to 20 treatments. Once these treatments are complete the pads should be replaced.

How do I register my device for the warranty?

To register your device go to our homepage and on the bottom you will see “Warranty Activation”.
Once you’ve been sent to the Warranty Activation page you will need to insert information and your warranty number (found on the back upper right corner of the warranty card that came with your device).

Can I use the massage pad directly over my skin?

We recommend using this pad on your clothes as we cannot guarantee the life of the pad if used directly on the skin.

Sensilight
What is RPL technology for hair removal?

 Sensilight RPL (Reactive Pulsed Light) technology is based on clinically proven IPL (Intense Pulsed Light) technology. The difference is that RPL features a combination of unique sensors that constantly monitor your skin to ensure your comfort and safety. If the sensors detect that the skin in the treatment area is too dark, or that contact between the device and the skin has been broken, no flash will be emitted.

How is RPL™ different to laser?

Unlike laser technology which can be painful, RPL™ is pain free. It works by emitting multiple wavelengths covering a large area while lasers emit just one beam of pure light to pinpoint a very small area. 

Is Sensilight suitable for men even for facial hair?

Yes. Sensilight is suitable for any gender but please note that male body hair tends to be thicker, especially on the chest and face, so more treatment sessions may be necessary before results can be seen. Sensilight can also be used for beards, sideburns and moustaches but it cannot be used above the cheek line, on the ear or inside the nose.

Do I need to do anything special before using Sensilight?

No need to do anything special but just remember to start your treatment on clean, shaven skin and no waxing or suntanning within a few weeks before your first treatment or in between treatments.

Which hair colors are Sensilight effective on?

Treatments are most effective on darker hair types as they contain more melanin.
Melanin is the pigment that gives hair and skin its color, and the melanin is what absorbs the light of the treatment. As black and dark brown hair have the most melanin, they respond best but the treatment can work on other hair shades and colors.

Can Sensilight be used more frequently than what is written in the treatment protocol?

There is no need to do the treatment more than instructed. The Sensilight Treatment Protocol was designed to ensure the most safe, effective and efficient results. Please refer to the Recommended Treatment Protocol in the Instructions for Use before beginning your first treatment.

Does it hurt to use Sensilight?

Not at all. When used correctly, Sensilight just creates a warm sensation on the treated area.

When should I be able to see results?

It may take up to 3-4 treatments before results can be seen.
As you progress through the full treatment protocol, hair will naturally and gradually fall out. How soon this happens will vary between users, depending on factors such as age, hair color and the stage of hair growth during which the treatment is performed.

If I have a tattoo, raised mole or dark spot on my skin – can I use Sensilight?

You should not use Sensilight directly over tattooed skin, moles, freckles or beauty marks.
During treatment, simply cover these areas with white surgical tape or a white cloth to make sure they are not exposed to flashes from the device. For a full list of safety warnings, please read the Instructions for Use.

Are there any contraindications for using Sensilight?

Your safety is of utmost importance to us and in order to keep our users safe we advise that people to whom any of the following apply do NOT use Sensilight: if you are pregnant or nursing; if you have skin cancer, epilepsy, severe or decompensated diabetes, broken skin/herpes or psoriasis. *See Instructions for Use for more information.

Can I use the Sensilight on a scar that is not a keloid scar?

It is possible to use the device over a non-keloid scar. We instruct users to perform a preliminary test on the lowest energy setting to see if there is any reaction or sensitivity on the area.

How do I register my device for the warranty?

To register your device go to our homepage and on the bottom, you will see “Warranty Activation”. Once you’ve been sent to the Warranty Activation page you will need to insert information and your warranty number (found on the back upper right corner of the warranty card that came with your device).

Can Sensilight be used on the ears / nose hair / eyebrows /head?

Sensilight (all devices) can be used only from the cheekbones down and cannot be used in the nose, over the lips or on/in the ears.

Can I wax between treatments?

Only shaving is recommended for removing hair between treatments as the hair follicle below the skin needs to remain in order for the treatment to be effective.

Can I use Sensilight on genitals?

For your safety, we Do Not recommend using Sensilight on any genital area including (anus, nipples etc..)

How do I register my device for the warranty?

To register your device go to our homepage and on the bottom, you will see “Warranty Activation”. Once you’ve been sent to the Warranty Activation page you will need to insert information and your warranty number (found on the back upper right corner of the warranty card that came with your device).

Sensilight PRO
What is RPL technology for hair removal?

Sensilight RPL (Reactive Pulsed Light) technology is based on clinically proven IPL (Intense Pulsed Light) technology. The difference is that RPL features a combination of unique sensors that constantly monitor your skin to ensure your comfort and safety. If the sensors detect that the skin in the treatment area is too dark, or that contact between the device and the skin has been broken, no flash will be emitted. 

How is RPL™ different to laser?

Unlike laser technology which can be painful, RPL™ is pain free. It works by emitting multiple wavelengths covering a large area while lasers emit just one beam of pure light to pinpoint a very small area. 

Is Sensilight suitable for men even for facial hair?

Yes. Sensilight is suitable for any gender but please note that male body hair tends to be thicker, especially on the chest and face, so more treatment sessions may be necessary before results can be seen. Sensilight can also be used for beards, sideburns and moustaches but it cannot be used above the cheek line, on the ear or inside the nose.

Do I need to do anything special before using Sensilight?

No need to do anything special but just remember to start your treatment on clean, shaven skin and no waxing or suntanning within a few weeks before your first treatment or in between treatments.

Which hair colors are Sensilight effective on?

Treatments are most effective on darker hair types as they contain more melanin. Melanin is the pigment that gives hair and skin its color, and the melanin is what absorbs the light of the treatment. As black and dark brown hair have the most melanin, they respond best but the treatment can work on other hair shades and colors.

Can Sensilight be used more frequently than what is written in the treatment protocol?

There is no need to do the treatment more than instructed. The Sensilight Treatment Protocol was designed to ensure the most safe, effective and efficient results. Please refer to the Recommended Treatment Protocol in the Instructions for Use before beginning your first treatment.

Does it hurt to use Sensilight?

Not at all. When used correctly, Sensilight just creates a warm sensation on the treated area.

When should I be able to see results?

It may take up to 3-4 treatments before results can be seen. As you progress through the full treatment protocol, hair will naturally and gradually fall out. How soon this happens will vary between users, depending on factors such as age, hair color and the stage of hair growth during which the treatment is performed.

If I have a tattoo, raised mole or dark spot on my skin – can I use Sensilight?

You should not use Sensilight directly over tattooed skin, moles, freckles or beauty marks.
During treatment, simply cover these areas with white surgical tape or a white cloth to make sure they are not exposed to flashes from the device. For a full list of safety warnings, please read the Instructions for Use.

Are there any contraindications for using Sensilight?

Your safety is of utmost importance to us and in order to keep our users safe we advise that people to whom any of the following apply do NOT use Sensilight: if you are pregnant or nursing; if you have skin cancer, epilepsy, severe or decompensated diabetes, broken skin/herpes or psoriasis. *See Instructions for Use for more information.

Can I use the Sensilight on a scar that is not a keloid scar?

It is possible to use the device over a non-keloid scar. We instruct users to perform a preliminary test on the lowest energy setting to see if there is any reaction or sensitivity on the area.

How do I register my device for the warranty?

To register your device go to our homepage and on the bottom, you will see “Warranty Activation”. Once you’ve been sent to the Warranty Activation page you will need to insert information and your warranty number (found on the back upper right corner of the warranty card that came with your device).

Can Sensilight be used on the ears / nose hair / eyebrows /head?

Sensilight (all devices) can be used only from the cheekbones down and cannot be used in the nose, over the lips or on/in the ears.

Can I wax between treatments?

Only shaving is recommended for removing hair between treatments as the hair follicle below the skin needs to remain in order for the treatment to be effective.

Can I use Sensilight on genitals?

For your safety, we Do Not recommend using Sensilight on any genital area including (anus, nipples etc..)

How do I register my device for the warranty?

To register your device go to our homepage and on the bottom, you will see “Warranty Activation”. Once you’ve been sent to the Warranty Activation page you will need to insert information and your warranty number (found on the back upper right corner of the warranty card that came with your device).

How long will each charge of the Sensilight PRO last?

Sensilight Pro can emit 600 flashes before needing to be recharged.

Is there a way to speed up a treatment session?

The Sensilight Pro has 2 treatment modes: pulse and glide. In pulse mode, press the trigger button once to release a single flash of light, move to the next spot and repeat. If you hold down the trigger button continuously for three consecutive flashes, glide mode will set automatically, releasing continuous flashes without having to touch the trigger button. Glide mode will be automatically deactivated when the device is not in proper contact with the skin, or if the skin tone is not suitable for treatment.

What is the energy recommendation button for?

Sensilight Pro has an energy recommendation button that selects the recommended energy level according to your skin tone. When you press this button, you will see the light running through all the numbers, release one flash on the treatment area, now you will see the recommended energy level for that area.
*Note: The recommended energy level will not re-set automatically when the skin tone or treatment area is changed. Please remember to test the skin tone in each treatment area.

The battery is out of power

Sensilight Pro is a cordless device, as such you need to charge it before the first use and whenever the battery level is low.

I hear a strange noise when I operate Sensilight Pro, is this a malfunction?

IPL and RPL are pulsed light energy and they create heat. The noise you hear is the cooling system of the device activating a fan.

Sensilight Mini
What is RPL technology for hair removal?

Sensilight RPL™ (Reactive Pulsed Light) technology is based on clinically proven IPL (Intense Pulsed Light) technology. The difference is that RPL™ features a combination of unique sensors that constantly monitor your skin to ensure your comfort and safety. If the sensors detect that the skin in the treatment area is too dark, or that contact between the device and the skin has been broken, no flash will be emitted.

How is RPL™ different to laser?

Unlike laser technology which can be painful, RPL™ is pain free. It works by emitting multiple wavelengths covering a large area while lasers emit just one beam of pure light to pinpoint a very small area. 

Is Sensilight suitable for men even for facial hair?

Yes. Sensilight is suitable for any gender but please note that male body hair tends to be thicker, especially on the chest and face, so more treatment sessions may be necessary before results can be seen. Sensilight can also be used for beards, sideburns and moustaches but it cannot be used above the cheek line, on the ear or inside the nose.

Do I need to do anything special before using Sensilight?

No need to do anything special but just remember to start your treatment on clean, shaven skin and no waxing or suntanning within a few weeks before your first treatment or in between treatments.

Which hair colors are Sensilight effective on?

Treatments are most effective on darker hair types as they contain more melanin.
Melanin is the pigment that gives hair and skin its color, and the melanin is what absorbs the light of the treatment. As black and dark brown hair have the most melanin, they respond best but the treatment can work on other hair shades and colors.

Can Sensilight be used more frequently than what is written in the treatment protocol?

There is no need to do the treatment more than instructed. The Sensilight
Treatment Protocol was designed to ensure the most safe, effective and efficient
results. Please refer to the Recommended Treatment Protocol in the Instructions for
Use before beginning your first treatment.

Does it hurt to use Sensilight?

Not at all. When used correctly, Sensilight just creates a warm sensation on the treated area.

When should I be able to see results?

It may take up to 3-4 treatments before results can be seen. As you progress through the full treatment protocol, hair will naturally and gradually fall out. How soon
this happens will vary between users, depending on factors such as age, hair color
and the stage of hair growth during which the treatment is performed.

If I have a tattoo, raised mole or dark spot on my skin – can I use Sensilight?

You should not use Sensilight directly over tattooed skin, moles, freckles or beauty marks.
During treatment, simply cover these areas with white surgical tape or a white cloth to make sure they are not exposed to flashes from the device. For a full list of safety warnings, please read the Instructions for Use.

Are there any contraindications for using Sensilight?

Your safety is of utmost importance to us and in order to keep our users safe we advise that people to whom any of the following apply do NOT use Sensilight: if you are pregnant or nursing; if you have skin cancer, epilepsy, severe or decompensated diabetes, broken skin/herpes or psoriasis. *See Instructions for Use for more information.

Can I use the Sensilight on a scar that is not a keloid scar?

It is possible to use the device over a non-keloid scar. We instruct users to perform a preliminary test on the lowest energy setting to see if there is any reaction or sensitivity on the area.

How do I register my device for the warranty?

To register your device go to our homepage and on the bottom, you will see “Warranty Activation”. Once you’ve been sent to the Warranty Activation page you will need to insert information and your warranty number (found on the back upper right corner of the warranty card that came with your device).

Can Sensilight be used on the ears / nose hair / eyebrows /head?

Sensilight (all devices) can be used only from the cheekbones down and cannot be used in the nose, over the lips or on/in the ears.

Can I wax between treatments?

Only shaving is recommended for removing hair between treatments as the hair follicle below the skin needs to remain in order for the treatment to be effective.

Can I use Sensilight on genitals?

For your safety, we Do Not recommend using Sensilight on any genital area including (anus, nipples etc..)

How do I register my device for the warranty?

To register your device go to our homepage and on the bottom, you will see “Warranty Activation”. Once you’ve been sent to the Warranty Activation page you will need to insert information and your warranty number (found on the back upper right corner of the warranty card that came with your device).

Sensilift Mini
Does Sensilift MINI really work?

Yes, with Sensilift MINI you will see results from the first treatment. For many years, the use of electromagnetic waves has established itself as a technology of great success in the field of medical aesthetics.

What areas of the face can I treat with Sensilift MINI?

Sensilift has been designed to reduce wrinkles and restore elasticity to the skin on areas such as the eye area, jaw, cheeks, lip, chin, forehead and décolleté areas.

What is InTrense ™ technology?

Intrense ™ technology uses electromagnetic radio frequency (RF) to reach all layers of the skin in depth, stimulating collagen production.

Is using Sensilift MINI safe?

Yes, Sensilift MINI has been tested and approved by dermatologists and doctors to meet FDA home safety standards. It is important to follow the instructions as indicated in the User Manual.

Is using Sensilift MINI painful?

No. Absolutely. Sensilift MINI produces a relaxing sensation of warmth on the treated area. It is always important to apply the Base Gel on the treatment area.

How long is it possible to have visible results?

The first results are visible already from the first treatment. For lasting results, the protocol treatment must be completed and repeated following the recommendations of the User Manual.

Can Sensilift MINI be used by both sexes?

Yes, both women and men can use Sensilift MINI. However, men should shave the hair in the area to be treated before starting treatment.

How many times do I have to repeat the treatment?

To firm the skin in a lasting way, the recommended treatment protocol is once a week for a period of 8-10 weeks on each area. For maintenance you should repeat the treatment every 4 weeks on each area.

Still no luck? Contact us!

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Real Time Feedback

In another Sensica breakthrough, you can now get real-time feedback about your treatment. Yes, real-time! That means you get feedback as you do the treatment, even when you’re doing it on your own at home, you’re not alone. We’re right there with you, guiding your hand, making sure you’re doing it right and ensuring you get the very best results.

Our world-first app will leave you in no doubt as to whether a treatment is working, right in the moment, without having to wait. You’ll find out how to perfect your technique, how long to carry on and even what settings to use, so you can optimize results with every movement during every treatment. 

Still not feeling 100% confident? That’s absolutely fine!
Just contact one of our aestheticians for personal advice and guidance.

Coming Soon...
Real Expert Assistance

When we say ‘Real Bond’, we mean it.

We mean we want to get to know you. We want to be in touch. That’s why we’re the first company to offer a live, human, online support service.

Set up a meeting with one of our aestheticians and get personalized tips, advice and help on any beauty related matter. Remember the meeting is a video session, so personalized really means personalized – your skin, your challenges.

If you’ve just purchased a new Sensica device*, register your device and we’ll be happy to send you coupons for two free video sessions! 

*Coupons available only for Sensilift, Sensifirm or Sensilight PRO Devices.

 

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